In short: the deposit is returned in full if the car comes back in its original condition, with the agreed fuel level, no fines and no damage beyond coverage. Deductions are only made for specific reasons set out in the agreement.
Damage within the excess
On basic coverage, damage to the car is paid by the renter up to the excess. Extended coverage reduces this risk down to zero.
Fuel shortfall
The car is handed over and returned under one fuel rule. If the tank is returned below the agreed level, the difference is deducted from the deposit.
Fines and road tolls
Traffic fines and toll charges incurred during the rental are the renter's responsibility and may be deducted later.
Extra cleaning
Heavy soiling beyond normal use (sand, stains, odour) may require paid cleaning.
Late return and out-of-hours
Returning later than agreed is charged under the agreement; returning outside working hours (8:30 AM - 7:30 PM) is arranged as a separate service.
How to get your deposit back in full
Record the condition and fuel level at pick-up, return the car clean and with the correct fuel, on time and with no unpaid fines. All grounds for deductions are stated in the agreement.
FAQ
Will the deposit be returned in full?
Yes, if there is no damage beyond coverage, no fines, no fuel shortfall and the car is returned on time.
Can a fine be charged after the rental?
Yes, fines and tolls from the rental period are the renter's responsibility.
How do I avoid a cleaning charge?
Return the interior in normal clean condition, without heavy soiling.