Responsibilities of the Renter and Rental Company

Responsibilities of the Parties Under a Car Rental Agreement

These provisions define the principal rights, obligations and responsibilities of Autopilot Rent-a-Car Co. Ltd., operating under the Thailand Rent-a-Car brand, and the person renting a vehicle in the Kingdom of Thailand.

The rental agreement and booking confirmation specify the applicable deposit, insurance coverage, excess, permitted travel area and additional services.

Company Responsibilities

Thailand Rent-a-Car shall:

  • provide a vehicle in a roadworthy condition;

  • deliver the vehicle at the agreed date, time and location;

  • provide the documents and equipment required to operate the vehicle;

  • explain the applicable usage restrictions and return requirements;

  • record existing damage in the handover report, photographs or electronic system;

  • disclose the deposit, insurance excess and principal coverage terms;

  • provide contact details for accidents, breakdowns and emergencies;

  • take reasonable steps to arrange assistance in the event of a breakdown or insurance claim;

  • return the deposit after inspection, less documented amounts permitted under the agreement;

  • process personal data in accordance with the privacy policy and applicable law.

The company is responsible for defects that existed before handover if they were not disclosed to the renter and prevent the safe operation of the vehicle.

The company is not responsible for traffic offences or the actions of the renter, authorised drivers, passengers or third parties unless such responsibility is established by the agreement or Thai law.

Renter Responsibilities

The renter shall:

  • provide valid and accurate documents;

  • ensure that every authorised driver is legally permitted to drive;

  • inspect the vehicle at handover and report any unrecorded damage before driving;

  • use the vehicle carefully and only for its intended purpose;

  • comply with Thai traffic regulations and applicable law;

  • allow only drivers listed in the agreement to operate the vehicle;

  • comply with the permitted travel area;

  • follow fuel, mileage, parking and vehicle usage requirements;

  • keep the vehicle, keys, documents and equipment secure;

  • pay the rental charges, additional services, traffic fines and other contractual amounts;

  • immediately report an accident, damage, breakdown, fine, vehicle detention or third-party claim;

  • follow the instructions of the police, Thailand Rent-a-Car and the authorised insurance representative;

  • return the vehicle at the agreed date, time, location and condition.

The renter is responsible for the actions of authorised drivers, passengers and any other person to whom the renter provides access to the vehicle.

Vehicle Inspection at Handover

Before driving, the renter must inspect:

  • the body and paintwork;

  • windows, lights and mirrors;

  • tyres and wheels;

  • the interior;

  • the fuel level;

  • additional equipment;

  • visible warning lights on the dashboard.

All existing damage must be recorded in the handover report, photographs or the company’s electronic system.

Any damage discovered after the rental begins must be reported immediately.

Responsibility for Vehicle Damage

The renter’s responsibility is determined by:

  • the rental agreement;

  • the selected rate;

  • the insurance excess;

  • the insurance policy;

  • the circumstances of the incident;

  • compliance with the required reporting and claim procedure.

For an insured event, the renter’s liability is normally limited by the excess and exclusions stated in the agreement and insurance policy.

Insurance does not release the renter from the obligation to comply with the rental agreement, traffic regulations and accident reporting procedure.

Normal wear resulting from proper vehicle use is not considered chargeable damage.

Events That May Not Be Covered by Insurance

Insurance coverage may be limited or unavailable if:

  • the vehicle was driven by a person not listed in the agreement;

  • the driver did not hold valid documents or driving entitlement;

  • the driver was under the influence of alcohol, drugs or another intoxicating substance;

  • the driver refused a lawful medical, alcohol or drug test;

  • the renter left an accident scene without authorisation;

  • the incident was not reported promptly;

  • required documents or evidence were not provided;

  • the vehicle was used for a prohibited purpose;

  • the vehicle was driven outside the permitted area;

  • damage was caused deliberately or through gross negligence;

  • the renter admitted liability or settled with a third party without approval;

  • repairs or towing were arranged without company approval;

  • incorrect fuel was used;

  • keys, documents, registration plates or equipment were lost or damaged;

  • the damage falls within an exclusion stated in the agreement or insurance policy.

In such cases, the renter may be responsible for the damage to the extent permitted by the rental agreement, insurance policy and Thai law.

Accidents

After an accident, the renter must:

  1. Stop and make sure everyone is safe.

  2. Call 1669 if anyone is injured.

  3. Call the police on 191 when required.

  4. Contact Thailand Rent-a-Car immediately.

  5. Take photographs and videos.

  6. Avoid admitting liability or making payments without approval.

  7. Wait for company and insurance instructions.

  8. Obtain and provide the required documents.

The complete procedure is available on the “What to Do After an Accident” page.

Thailand Rent-a-Car telephone: +66 94-978-3102
Email: rent@thailandrentacar.com

Traffic Fines

The renter is responsible for traffic offences committed by the renter or another driver during the rental period.

The renter must pay:

  • tickets issued directly to the driver;

  • camera-recorded traffic fines;

  • parking charges;

  • toll-road charges;

  • costs resulting from towing or vehicle detention caused by the driver;

  • the company’s administration fee, if stated in the agreement.

A fine may be received after the vehicle has been returned. Completion of the rental does not release the renter from responsibility for an offence committed during the rental period.

The complete procedure is available on the “Traffic Fine Instructions” page.

Lost Keys, Documents and Equipment

The renter is responsible for keeping the following items secure:

  • keys and remote-control devices;

  • registration and insurance documents;

  • vehicle registration plates;

  • child seats;

  • Wi-Fi routers;

  • dashboard cameras;

  • other supplied equipment.

Any loss or damage must be reported immediately.

The renter shall reimburse documented replacement, delivery, programming and related costs in accordance with the agreement.

Fuel and Mechanical Damage

The renter must use the fuel type specified by the company.

The renter may be responsible for damage caused by incorrect fuel, ignored warning lights, continued driving with an obvious defect or unauthorised repairs.

If a warning light, overheating, unusual noise or another malfunction occurs, the renter must stop safely and contact the manager.

Vehicle Return

The vehicle must be returned:

  • on the agreed date and time;

  • at the agreed location;

  • with the required fuel level;

  • with all keys, documents and equipment;

  • in a condition that allows inspection.

If the renter cannot return the vehicle on time, prior approval for an extension must be obtained.

The rental cannot be extended unilaterally. Late return may result in additional rental charges and other contractual expenses.

Deposit and Deductions

The deposit secures the renter’s obligations.

After return, the company will inspect the vehicle. The following amounts may be deducted when permitted by the agreement:

  • unpaid rental charges;

  • damage within the renter’s responsibility;

  • missing fuel;

  • lost keys, documents or equipment;

  • traffic fines and related expenses;

  • agreed additional services;

  • excessive cleaning costs;

  • other documented renter obligations.

If the amount due exceeds the deposit, the renter must pay the difference.

The company will provide information about the reason for a deduction. The unused balance will be returned according to the procedure and timeframe stated in the agreement.

Personal Belongings

The renter is responsible for personal belongings left inside the vehicle.

The company does not guarantee the security of forgotten items. If an item is found, the company will take reasonable steps to notify its owner and arrange its return.

Delivery expenses are paid by the renter.

Third-Party Actions

The renter must immediately report:

  • third-party damage;

  • vandalism;

  • theft of the vehicle or its parts;

  • claims from other road users;

  • action taken by the police or another authority.

The renter must not admit a claim, enter into a settlement or pay compensation without approval from the company and insurer.

Limitation of Company Liability

To the extent permitted by Thai law, the company is not responsible for:

  • cancellation or disruption of the renter’s personal plans;

  • missed flights, reservations or events;

  • losses caused by the renter’s breach of the agreement;

  • acts of the police, insurer or third parties;

  • loss of personal belongings;

  • force majeure events;

  • loss of vehicle use caused by an accident or damage attributable to the renter or a third party.

This limitation does not apply where the loss results from the company’s established fault or where liability cannot legally be limited.

Force Majeure

Neither party is responsible for a failure caused by circumstances outside its reasonable control, including natural disasters, flooding, fire, emergencies, government action and other force majeure events.

The affected party should notify the other party as soon as reasonably possible.

Dispute Resolution

The parties will first attempt to resolve a dispute through communication and the exchange of supporting documents.

The renter may contact the company at:

Telephone: +66 94-978-3102
Email: rent@thailandrentacar.com

If the dispute cannot be resolved, it will be handled in accordance with the laws of the Kingdom of Thailand and the rental agreement.